360deals.co.zm Proudly Zambian

 Update: 05-06-2018

WHAT IS 360deals?

360deals is an E-commerce website which features daily deals on the best things to do, see, eat, and buy in Zambia. 360deals is an exciting and easy way for you to get you hands on amazing deals that translate into fantastic experiences. 360deals is the first daily deals E-commerce website of its kind in Zambia

 

THESE DEALS ARE GREAT, HOW DO I GET THEM?

Simply click "BUY" before the deal ends. Each deal has a timer, counting down until the end of the deal. Providing you get in before the timer reaches 0:00:00, you’ve got your deal!

 

I GOT MY DEAL! NOW WHAT DO I DO?

Once you’ve paid for your deal, you’ll receive a confirmation email within minutes. After 24 hours from purchase, you will receive your voucher codes and instructions of how to redeem. You may be directed to redeem your voucher on the merchant’s website or phone the merchant to book.

 

WHERE’S MY VOUCHER?

As stated on the deal, your voucher code will be sent 24 hours after purchase. If you have not received your voucher email after this time, please login to your 360deals account. Once you have logged into the 360deals website, click on ‘Account’. This will then take you to a page with two tabs – ‘My Deals’ and ‘My Details’.

Any deals you have purchased can be found in the ‘My Deals’ section. Here you can find your voucher codes and redemption dates. To redeem, click the ‘Get Voucher’ tab and follow the redemption instructions provided.

 

MY VOUCHER IS NOT WORKING

Follow the steps above to login to your 360deals account and go to the ‘My Deals’ section. Click the ‘Get Voucher’ tab and follow the redemption instructions provided.

If you are still unable to redeem your voucher code please contact Customer Support using the contact us page.

 

MY VOUCHER IS NOT SHOWING IN MY ACCOUNT

If you have made a purchase but have not received your voucher email after 24 hours, please login to your 360deals account. Once you have logged into the 360 deals website, click on ‘Account’. This will then take you to a page with two tabs – ‘My Deals’ and ‘My Details’.

All deals you have purchased will be in the "My Deals" section

If your deal is not showing on your account page, please contact us using the contact us page with the following details so our Accounts Team can look into this for you:

Name of Customer

Time of payment

Date of payment

Amount

Deal Purchased

Bank Transaction Reference

 

WHAT IF I DON’T RECEIVE MY VOUCHER EMAIL?

Your voucher code should be sent to you 24 hours after purchase. If you have not received it, please check your junk mail box or find the code in your 360deals account pages.

 

WHEN DOES MY VOUCHER EXPIRE?

The expiry date will be stated on your voucher and was also shown on the deal’s ‘Deal Terms’ before you purchased. Please note we are unable to offer refunds for expired vouchers

 

CAN I USE MY VOUCHER MULTIPLE TIMES?

No. Each voucher can only be used once, and we have systems in place between 360deals and our merchants to track redemption of your voucher.

 

HOW DO I REDEEM OR BOOK?

Full instructions can be found on the voucher itself. Find this on your order confirmation email or by clicking ‘Get voucher’ on your 360deals account page.

 

DO I NEED TO BOOK IN ADVANCE?

Yes - for meals, activities and appointments, you will always need to book in advance direct with the supplier, unless specifically told otherwise. Always mention your 360deals voucher at the time of booking, and make sure you take it with you when you go.

 

CAN I GIVE MY DEAL TO SOMEONE ELSE?

No, not at the moment. We will be adding enhancements to allow you to purchase deals as gifts for friends and family, as well as being able to introduce them to our new daily deals program.

 

WHEN CAN I USE MY DEAL?

The deal’s ‘Deal Terms’ will advise of the period your deal is valid for. Your voucher will be valid for redemption as soon as you receive it, unless stated otherwise.

 

DO DEALS RUN MORE THAN ONCE?

Under most circumstances no, however if a deal is proving exceptionally popular, and the merchant is able to authorize a further release of vouchers, then the deal may be extended for a short period.

Using the website

 

I’VE CHANGED MY MIND! WHAT CAN I DO?

Every 360deals offer comes with a full money-back guarantee. Simply let us know by submitting a ticket - Refunds will be processed in 7 business days. (Please refer to our refund policy in the terms and condition for our website)

 

ARE MY CARD DETAILS SAFE?

Extremely. We use the secure, globally recognized World pay payment system to process your payment, and this means your card details are never held on our servers. You can get your deals with peace of mind.

 

DELIVERY

Full instructions can be found on the voucher itself. Find this on your order confirmation email or by clicking ‘Get voucher’ on your 360deals account page

 

RETURNS

Full instructions can be found on the voucher itself. Find this on your order confirmation email or by clicking ‘Get voucher’ on your 360deals account page

(Please refer to our returns policy in our terms and conditions)

 

Merchants supply the majority of deals, so items must be returned back to the merchant. Your original voucher will contain contact details for your merchant or a link to their website – please use these to contact the merchant directly and find out their returns address and procedure. You will need to send your item back with as much information as possible, including your voucher code, email address and reason for refund.

Each merchant has their own terms and conditions regarding returns, so please check these before posting your item back.

If you cannot find any contact details, please contact the 360deals Customer Support team. Some deals are supplied by 360deals instead of a merchant. If 360delas supplied your deal, our Customer Support team will give you a returns address.